Terms and Conditions

Terms and Conditions - Student Accommodation - Flats, Housing, Halls, Rooms For Rent, Letting.
BOOKING TERMS AND CONDITIONS

NO PLACE NO PAY

  1. Prospective first year students who have applied to attend a University or a Higher Education Institution in any of the cities in which UK Student Houses operates, and who book a room with UK Student Houses, will be allowed to be released from their Tenancy Agreement if, as a result of not achieving the required A-Level, Scottish Higher (or equivalent) results, they do not gain a place at their chosen university and evidence is provided.
  2. Only new customers who have never lived at a UK Student Houses property are eligible.
  3. If a customer does not gain a place at their chosen University or College and wishes to be released from their Tenancy Agreement, they must provide UK Student Houses with evidence of their rejection and evidence of the reason why (proof of results achieved etc) no later than 3 working days after their results day.
  4. Evidence can be a written rejection letter from the University/College/UCAS, or a screen shot of the customer’s UCAS status along with the results etc. This can be emailed to [email protected] or posted to Homes for Students, Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool, L10 1LD.
  5. Customers who do not apply to be released from their Tenancy Agreement within this timescale and provide the correct evidence will be bound by the terms and conditions set out in the Tenancy Agreement.

NO VISA NO PAY

  1. Prospective international students who have applied to attend a University or a Higher Education Institution in any of the cities in which UK Student Houses operates, and who book a room with UK Student Houses, will be allowed to be released from their Tenancy Agreement if they do not receive the entry Visa they require for their study in the UK and evidence is provided.
  2. Only new customers who have never lived at a UK Student Houses property are eligible.
  3. If a customer does not receive the entry Visa they require for their study in the UK and wishes to be released from their Tenancy Agreement, they must provide UK Student Houses with evidence of their refusal of entry to the UK to study no later than 7 days after notification of their refusal.
  4. Evidence can be a copy of the letter from the Home Office, UK Visas and Immigration service or other official Visa issuing body as well as a letter from the university, sponsor or institution where they were supposed to be studying. It must clearly show the student’s full name, address and date of issue. This can be emailed to [email protected] or posted to Homes for Students, 3 Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool, L10 1LD.
  5. Customers who do not apply to be released from their Tenancy Agreement within this timescale will be bound by the terms and conditions set out in the Tenancy Agreement.

DISCOUNTED ROOM PRICES

Some UK Student Houses properties include a discounted rate or special offer. If this is displayed on the website you may be eligible to receive this discount.

  1. Customers who book a room at a UK Student Houses property when a discount promotion is running may be eligible to receive the discounted rate.
  2. Any discounts offered will be taken off your last payment of rent. However this will be displayed on the website as what the weekly rate would be with the discount taken into consideration.
  3. UK Student Houses do not accept responsibility for any errors or incorrect information shown on any website that is not owned and operated by Homes for Students Ltd and as such, are not bound to honour any rates or information displayed on a third party website or social media where it differs from that shown on our own websites.
  4. UK Student Houses do not accept responsibility for any vouchers, discounts, or incentives run by any website that is not owned and operated by Homes for Students Ltd and as such, are not bound to honour any incentives they may offer as part of their own marketing where it differs from that shown on our own websites.

CANCELLATION POLICY

Our full termination policy is detailed for you within the booking section of our website. Please read it carefully and ensure that you fully understand it.

You can cancel your booking up to 14 days after you accept your offer or pay your deposit (the Initial Cancellation Period), which reduces to 7 days from 1st August ahead of the academic year being booked, providing you have not already moved in to the property and we will refund your security deposit in full. Deposits will normally be refunded within 28 working days of cancellation, however our legal obligation as a landlord is to secure all deposits with a third party protection scheme. In the event that your deposit has already been sent to the protection scheme by the time you cancel your booking, your refund could take up to 60 days to be refunded due to the protection scheme’s processing period and your deposit refund will come directly from them – you will need your repayment ID which will be sent to you directly by the protection scheme. If the deposit has already been sent to the deposit protection scheme, unfortunately, we are unable to influence their processing time.

If you cancel your booking after the 14 day Initial Cancellation Period (7 days after 1st August), you will remain liable for the weekly rent (for each and every week or part week) until we are able to re-let the room. If we are able to re-let the room we will release you from the agreement upon payment of a £250 release fee which we will recover by retaining your deposit (which will not, therefore, be returned). If you have paid a lower deposit amount, that’s the amount that will be retained.

DEFERRED PAYMENT POLICY

Rent is due 14 days before the contract start date if paying in instalments or on 1st August before the contract start date if paying in full in a single instalment, and rent must be paid before a student can move in to the property. It is very important that students communicate any difficulties meeting this obligation to the Property Manager as early as possible to prevent any issues.

If agreed by the Property Manager*, and providing the correct supporting evidence is supplied, students may be allowed to defer the first payment of rent to fit in with student loan schedules, for example.

If agreed, a minimum of 2 weeks’ rent* must be paid before the student moves in and any deferment of rent is subject to an admin fee of £50 to set up the deferred payment schedule which will also need to be paid before the student moves in.

REBOOKING POLICY

Students who rebook their room are able to have their deposits transferred from one year to the next within the Deposit Protection Service. For more information please contact the Sales Team on +44 (0)330 057 4431.

REFER A FRIEND T&CS

If you refer a friend to a UK Student Houses property you may receive vouchers, discount, or cashback as specified.

  1. The refer a friend offer will only be valid on certain properties, as advertised from time to time.
  2. Students must refer a friend who books at a UK Student Houses property.
  3. The name of the referring friend must be added in the application at the time of booking and the refer a friend offer cannot be applied retrospectively.
  4. The referring student must already have an accepted booking or a current tenancy with UK Student Houses.
  5. Referring students who are in rent arrears or who are in breach of an existing tenancy are not eligible for this refer a friend offer.
  6. The referring student will only receive the incentive when the referred student has checked in to the property and paid at least the first instalment of rent.
  7. Excludes bookings made via a nominations agreement, other referral agreement or via an agent.
  8. If the referred student has already been referred by another person, the first referral is valid.
  9. Only valid for bookings at least 35 weeks in length.
  10. There is no limit to the number of students who can be referred, subject to availability, and UK Student Houses reserve the right to withdraw or change this offer at any time without notice.
  11. We reserve the right to limit, change or suspend this offer to prevent abuse, and if we suspect abuse, we reserve the right to suspend the referring student from the offer.
COMPETITION TERMS & CONDITIONS

GENERAL COMPETITION TERMS

  1. If a prize is available, no alternative prize, or cash alternative will be available unless specified in writing.
  2. Entries must be made by a current resident in a UK Student Houses property unless specified as open to any other entrants.
  3. The competition will open and close on specified dates.
  4. If a hashtag is required, no entries will be accepted that do not use the correct hashtag.
  5. In accepting any prize, the winner consents to UK Student Houses including them in publicity on social media and the UK Student Houses website.
  6. The winner must contact UK Student Houses in order to claim their prize.

CHRISTMAS JUMPER COMPETITION TERMS

  1. If a prize is available, no alternative prize, or cash alternative will be available unless specified in writing.
  2. This is a naotional competition and entries must be made by a current resident in a UK Student Houses property unless specified as open to any other entrants.
  3. The competition will open and close on specified dates.
  4. If a hashtag is required, no entries will be accepted that do not use the correct hashtag.
  5. In accepting any prize, the winner consents to UK Student Houses including them in publicity on social media and the UK Student Houses website.
  6. The winner must contact UK Student Houses in order to claim their prize.
PROMOTION TERMS AND CONDITIONS

GENERAL PROMOTIONAL OFFER TERMS

  1. Offers are subject to availability and subject to budget caps. At peak periods, offers are subject to change or removal without prior notice.
  2. Promotions and incentives are only valid if the claiming student fulfils the requirements of the booking including moving in to the property and paying at least the first instalment of rent.
  3. Offers start and finish on specified dates – bookings outside of these dates are not eligible.
  4. The student must claim their booking incentive by 15th December in the academic year the incentive applies to. If the incentive has not been received by then, the student must highlight this in writing to the Property Manager. Incentives not received without notification to the Property Manager become invalid.
  5. All booking incentives must be logged with the correct, valid promo code at the point of application. No incentives will be paid or issued without the relevant code.

REFER A FRIEND INCENTIVE

If you refer a friend to a UK Student Houses property you may receive vouchers, discount, or cashback.

  1. The refer a friend offer will only be valid on certain properties, as advertised from time to time.
  2. Students must refer a friend who books at a UK Student Houses property.
  3. The referred friend must make UK Student Houses aware that they have been referred by naming the referring friend in writing (email).
  4. The student will only receive the incentive when they have checked in to the property and paid at least the first instalment of rent.
  5. Not in conjunction with any other offer.
  6. Subject to availability.

GROUP BOOKING INCENTIVE

If you book as a group with UK Student Houses, you may receive a discount or vouchers.

  1. The ‘group booking’ offer will only be valid on certain properties, as advertised from time to time.
  2. Customers must book as a group at the same time at a UK Student Houses property.
  3. The customers must make UK Student Houses aware that they are booking as a group or book as a group through the UK Student Houses website.
  4. The customers will only receive the vouchers when they have checked in to the property.
  5. If any members of the group cancel within the Initial Cancellation Period, or fail to move in, the group offer will not apply.
  6. Not in conjunction with any other offer.
  7. Subject to availability

PRIZE DRAW INCENTIVES

From time to time, UK Student Houses will run prize draw incentives. Time limits will be strictly adhered to and the contents of the prize may change subject to availability.

RE-BOOKER BOOKING INCENTIVE

If you currently live with us and re-book your accommodation you may receive a booking incentive, vouchers, or cashback.

  1. The booking incentive will only be issued after the Initial Cancellation Period has passed.
  2. Should the student withdraw from their contract at any point during the contract term, the value of the booking incentive is repayable by the student and may be recovered from any deposit paid
  3. Not in conjunction with any other offer.
  4. Subject to availability.

BARKER HOUSE REFERRER INCENTIVE

The student who refers and the referred students will be entered into the draw. Whoever wins will get to choose a friend to take. 2 people up to £1500 in total, for 2 nights, 3 days in a European city of their choice.

Competition deadline is Monday 2nd March 2020, winner to be announced Friday 6th March 2020.

BOOK BEFORE CHRISTMAS INVENTIVE (NEW CUSTOMERS)

If you book your room with UK Student Houses before Christmas, you may receive a booking incentive.

  1. The student must be a new customer to UK Student Houses.
  2. Incentives will be distributed to students after they have checked in the following September.
  3. Should the student withdraw from their contract at any point during the contract term, the value of the booking incentive is repayable by the student and may be recovered from any deposit paid.
  4. Not in conjunction with any other offer.
  5. Subject to availability.

VOUCHERS, PRE-PAID CREDIT CARDS, CASHBACK & OTHER INCENTIVES

If you book your accommodation with UK Student Houses, you may receive a booking incentive.

  1. Incentives will be distributed to students after they have checked in at the start of their contract period.
  2. Should the student withdraw from their contract at any point during the contract term, the value of the booking incentive is repayable by the student and may be recovered from any deposit paid.
  3. Not in conjunction with any other offer.
  4. Subject to availability.
  5. All booking incentives are only applicable to ‘full year’ bookings longer than 40 weeks.
  6. The student must claim their booking incentive by 15th December in the academic year the incentive applies to. If the incentive has not been received by then, the student must highlight this in writing to the Property Manager. Incentives not received without notification to the Property Manager become invalid.

FREE GUARANTOR OFFER

If you book your accommodation with UK Student Houses, you may receive our Free Guarantor Offer.

  1. UK Student Houses will pay the Guarantor fee for international students.
  2. Should the student withdraw from their contract at any point during the contract term, the value of the booking incentive is repayable by the student and may be recovered from any deposit paid.
  3. Not in conjunction with any other offer unless specified.
  4. Subject to availability.

FREE BIKE OFFER

If you book your accommodation with UK Student Houses, you may receive a free bike.

  1. UK Student Houses will procure a bike to the value of £200.
  2. Students will receive their bike during October in the academic year the incentive applies to.
  3. The student must collect their bicycle from the property receptions by 15th December in the academic year the incentive applies to. If the bicycle has not been collected by then the offer is invalidated and the bicycle will be withdrawn.

FREE APPLE WATCH PROMOTION

If you book your accommodation with UK Student Houses, you may receive a free Apple Watch.

  1. UK Student Houses will procure an Apple Watch up to the value of £300.
  2. Students will receive their Apple Watch during October in the academic year the incentive applies to.
  3. All booking incentives are only applicable to ‘full year’ bookings longer than 40 weeks.
  4. The student must claim their booking incentive by 15th December in the academic year the incentive applies to. If the incentive has not been received by then, the student must highlight this in writing to the Property Manager. Incentives not received without notification to the Property Manager become invalid.
  5. Not in conjunction with any other offer.
  6. Subject to availability.

ANNUAL ODEON CINEMA PROMOTION

If you book your accommodation with UK Student Houses, you may receive an annual Odeon cinema voucher.

  1. UK Student Houses will procure an annual Odeon cinema voucher up to the value of £144.50. Students will receive their Odeon cinema voucher during October in the academic year the incentive applies to.
  2. Membership includes all Odeon cinemas in the UK, except the Central London Odeon cinemas. The current list of Central London Odeon cinemas is: Leicester Square, Leicester Square Studios, Panton Street, Covent Garden, Tottenham Court Road, Marble Arch, Whiteleys and Camden. BFI IMAX and The Lounge at Whiteleys are not included.Please check the Odeon website for full list of excluded cinemas as this may change without notice.
  3. The student must claim their booking incentive by 15th December in the academic year the incentive applies to. If the incentive has not been received by then, the student must highlight this in writing to the Property Manager. Incentives not received without notification to the Property Manager become invalid.

BOOK A VIEWING VOUCHERS

If you book a viewing at one of our properties, you may receive a voucher.

  1. This offer is only valid for certain properties, visit the property page to see if that property qualifies.
  2. The voucher will be issued to the student on-site.
  3. The student must give personal details and consent to being contacted for audit purposes in order to receive the voucher.
  4. The student must sign to say they have been issued with the voucher.
  5. Subject to availability.

GROUP BOOKING GADGET BUNDLE / TECH BUNDLE & GARDEN PACK

If you book as a group with UK Student Houses, you may receive a ‘bundle’.

  1. The group booking offer will only be valid at certain properties, as advertised from time to time.
  2. Customers must book as a group of four or more students at a qualifying UK Student Houses property.
  3. The customers must make UK Student Houses aware that they are booking as a group or book as a group through the Homes for Students website.
  4. The customers will only receive the gadget bundle when they have all checked in to the property. If any members of the group cancel within the Initial Cancellation Period, or fail to move in, the group offer will not apply.
  5. Not in conjunction with any other offer.
  6. Subject to availability.
  7. The items that form part of the bundle must be left in the property at the end of the contract – they remain the property of UK Student Houses.

ANNUAL BUS PASS

The bus pass offer is only valid at certain properties, as advertised from time to time.

  1. Students will receive The bus pass before or during October in the academic year the incentive applies to. No reimbursement of travel fares will be made in the interim period between moving in and receipt of the bus pass.
  2. Should the student withdraw from their contract at any point during the contract term, the value of the booking incentive is repayable by the student and may be recovered from any deposit paid.
  3. All booking incentives are only applicable to ‘full year’ bookings longer than 40 weeks.
  4. Not in conjunction with any other offer unless specified.
  5. Subject to availability.
SUMMER & SHORT TERM BOOKINGS

 

SUMMER & SHORT TERM BOOKINGS

A summer booking is defined as any booking starting and ending between the 1st June 2020 and 30th September 2020 (inclusive), outside of the normal academic year allocations and pricing structure operated by UK Student Houses, Homes for Students or Prestige Student Living.

Anyone booking a short stay at an UK Student Houses, Homes for Students, Prestige Student Living property during the summer period can save up to 20% on our standard pricing.

  • 0-4 week stay – Standard Summer Pricing
  • 4-6 week stay – Save 10%
  • 6 weeks+ – Save 20%

Current students (extending their stay at a UK Student Houses, Homes for Students or Prestige Student Living property) can save up to 33% (based on our standard pricing) when booking 6 weeks inclusively at their property. Ask a member of the team for more information.

0-6 weeks extension – Save 10% 6+ weeks extension – Save 33%

These summer prices do not include any other incentives or promotions which may or may not be offered separately, and availability can be confirmed by the property teams on enquiry.

WEBSITE TERMS AND CONDITIONS

PHOTOGRAPHY AND IMAGES

The photography/images used to advertise a property on our website are typical of that property. Individual rooms may vary in layout and content may vary in layout and the contents within the rooms.

For new properties that are under construction, computer-generated images (CGI) may be used to represent what the property will look like when it is completed.

The furnishings shown in photography, images and videos may not always be representative of what is included in the rooms.

If you require more information about a property, please contact us.

THIRD PARTY WEBSITES

UK Student Houses do not accept responsibility for any errors or incorrect information shown on any website that is not owned and operated by Homes for Students Ltd and as such, are not bound to honour any rates or information displayed on a third party website or social media where it differs from that shown on our own websites.

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