Terms and Conditions

NO PLACE NO PAY

1. Prospective first year students who have applied to attend a University or a Higher Education Institution in any of the cities in which UK Student Houses operates, and who book a room with UK Student Houses, will be allowed to be released from their Tenancy Agreement if, as a result of not achieving the required A-Level, Scottish Higher (or equivalent) results, they do not gain a place at their chosen university and evidence is provided.
2. Only new customers who have never lived at a UK Student Houses property are eligible.
3. If a customer does not gain a place at their chosen University or College and wishes to be released from their Tenancy Agreement, they must provide UK Student Houses with evidence of their rejection and evidence of the reason why (proof of results achieved etc) no later than 3 working days after their results day.
4. Evidence can be a written rejection letter from the University/College/UCAS, or a screen shot of the customer’s UCAS status along with the results etc. This can be emailed to [email protected] or posted to Homes for Students, Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool, L10 1LD.
5. Customers who do not apply to be released from their Tenancy Agreement within this timescale and provide the correct evidence will be bound by the terms and conditions set out in the Tenancy Agreement.

NO VISA NO PAY

1. Prospective international students who have applied to attend a University or a Higher Education Institution in any of the cities in which UK Student Houses operates, and who book a room with UK Student Houses, will be allowed to be released from their Tenancy Agreement if they do not receive the entry Visa they require for their study in the UK and evidence is provided.
2. Only new customers who have never lived at a UK Student Houses property are eligible.
3. If a customer does not receive the entry Visa they require for their study in the UK and wishes to be released from their Tenancy Agreement, they must provide UK Student Houses with evidence of their refusal of entry to the UK to study no later than 7 days after notification of their refusal.
4. Evidence can be a copy of the letter from the Home Office, UK Visas and Immigration service or other official Visa issuing body as well as a letter from the university, sponsor or institution where they were supposed to be studying. It must clearly show the student’s full name, address and date of issue. This can be emailed to [email protected] or posted to Homes for Students, 3 Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool, L10 1LD.
5. Customers who do not apply to be released from their Tenancy Agreement within this timescale will be bound by the terms and conditions set out in the Tenancy Agreement.

CONTENTS INSURANCE TERMS AND CONDITIONS

ENDSLEIGH – Your contents. Covered.

By partnering with Endsleigh, the No.1 student insurance provider, we’ve arranged contents insurance for all our students staying with us in our residence at no cost to you.

It is important all students confirm their cover to ensure you understand what is and isn’t covered.

You can do this by downloading the MyEndsleigh app and registering. Once you do this you will be entered into a prize draw to win £50 a week for a WHOLE YEAR!*

Visit MyEndsleigh to:

• View what is and what is not covered
• Get claims support
• Personalise cover
• Access rewards
• Access wellbeing support

Want to know what the app does? Take a look…

Available at the below properties only:

*Terms and conditions apply. To see if a property offers contents insurance with MyEndsleigh, please visit its property page’s More Info section. To access the property page, click here.

DEFERRED PAYMENT POLICY

Rent is due 14 days before the contract start date if paying in instalments or on 1st August before the contract start date if paying in full in a single instalment, and rent must be paid before a student can move in to the property. It is very important that students communicate any difficulties meeting this obligation to the Property Manager as early as possible to prevent any issues.

If agreed by the Property Manager*, and providing the correct supporting evidence is supplied, students may be allowed to defer the first payment of rent to fit in with student loan schedules, for example.

If agreed, a minimum of 2 weeks’ rent* must be paid before the student moves in and any deferment of rent is subject to an admin fee of £50 to set up the deferred payment schedule which will also need to be paid before the student moves in.

REBOOKING POLICY

Students who rebook their room are able to have their deposits transferred from one year to the next within the Deposit Protection Service. For more information please contact the Sales Team on +44 (0) 330 828 8062.

REFER A FRIEND T&CS

If you refer a friend to a UK Student Houses property you may receive vouchers, discount, or cashback as specified.

1. The refer a friend offer will only be valid on certain properties, as advertised from time to time.
2. Students must refer a friend who books at a UK Student Houses property.
3. The name of the referring friend must be added in the application at the time of booking and the refer a friend offer cannot be applied retrospectively.
4. The referring student must already have an accepted booking or a current tenancy with UK Student Houses.
5. Referring students who are in rent arrears or who are in breach of an existing tenancy are not eligible for this refer a friend offer.
6. The referring student will only receive the incentive when the referred student has checked in to the property and paid at least the first instalment of rent.
7. Excludes bookings made via a nominations agreement, other referral agreement or via an agent.
8. If the referred student has already been referred by another person, the first referral is valid.
9. Only valid for bookings at least 35 weeks in length.
10. There is no limit to the number of students who can be referred, subject to availability, and UK Student Houses reserve the right to withdraw or change this offer at any time without notice.
11. We reserve the right to limit, change or suspend this offer to prevent abuse, and if we suspect abuse, we reserve the right to suspend the referring student from the offer.

CANCELLATION POLICY

Our full termination policy is within our terms and conditions.

You can cancel your tenancy agreement for up to 14 days after the date of your booking (the Initial Cancellation Period). For bookings made from 1st August to 30th September ahead of the academic year the booking is for, the Initial Cancellation Period reduces to 7 days. We will refund the full security deposit. Please note, £20 will be deducted from the refunded amount to cover any international bank charges for deposit refunds made to non-UK banks.

If you cancel your booking after the Initial Cancellation Period, you remain liable for the weekly rent (for each and every week or part week) until you are able to find another tenant that is acceptable to Ukstudenthouses.com and we are able to re-let the room. The replacement tenant must be over the age of 18 and a have the necessary student status (it is your responsibility to find another tenant and provide them with the correction information). If you find a suitable replacement tenant and the room is re-let we will refund your deposit, less any appropriate charges, as well as a deduction of £50 for the variation of the contract.

You may cancel outside of the Initial Cancellation Period in the following circumstances:

Academic Year Course which is reliant on IELTS/Pre-sessional course
If the student is a prospective first year Undergraduate or Postgraduate student and the offer of a place at the University or Higher Education Institute in the UK is subject to completing and passing an IELTS (or equivalent) in the UK or in the student’s country of origin, and this is unable to be completed because the IELTS (or equivalent) is withdrawn entirely, the student may be eligible to be released from the Academic Year tenancy agreement.

The student must provide written evidence that the course is no longer taking place at all within 3 days of being notified by the education institute and we will release the student from the contract without penalty and refund the deposit paid.

Travel Ban
If the student is unable to travel to, or enter, the UK due to a restriction on leaving their country of origin, or a restriction on entering the UK which means they cannot arrive in time to start their course, the student may be eligible to be released from this agreement subject to evidence being provided of a formal travel ban being in force.

There must be a specific government ban in place at the start date of the student’s course that prevents the student coming to the UK, or entering the UK in time to start their course, and there must be no realistic prospect of a delayed course start date.

Flexible Start
*SOME PROPERTIES ARE EXCLUDED FROM THE FLEXIBLE START POLICY, THIS IS ONLY APPLICABLE AT PROPERTIES AS DISPLAYED
If the course start date in the UK is formally delayed by the University or Higher Education Institute, the student may be eligible for a reduction in the tenancy length, and start the tenancy later.

The student must provide written evidence that the course start date has been delayed within 3 days of being notified by the education institute, or this must be publicly available and formally announced by the University, the contract may be adjusted accordingly.

If a tenancy agreement is adjusted, the reduction in tenancy length will be by a maximum of the length of the formal delay to teaching unless specifically stated otherwise. Some properties may have a maximum length of delay.

Termination by Choice
A tenancy cannot be terminated outside of the Initial Cancellation Period by a student who is already in the UK, or by a student who does not want to attend the university, or who does not want to come to the UK of their own choice. The student remains liable for the entire rent until a suitable replacement tenant is found and all clauses within the tenancy agreement remain applicable. If the room is re-let we will refund the deposit, less any appropriate charges and a deduction of £50 for the administration of the variation of the tenancy agreement.

GENERAL COMPETITION TERMS

1. If a prize is available, no alternative prize, or cash alternative will be available unless specified in writing.
2. Entries must be made by a current resident in a UK Student Houses property unless specified as open to any other entrants.
3. The competition will open and close on specified dates.
4. If a hashtag is required, no entries will be accepted that do not use the correct hashtag.
5. In accepting any prize, the winner consents to UK Student Houses including them in publicity on social media and the UK Student Houses website.
6. The winner must contact UK Student Houses in order to claim their prize.

‘BIG £1K GIVEAWAY’ & ‘YOUR ADVENTURE AWAITS’ TERMS

1. The tenant must have a valid tenancy agreement of thirty (30) weeks or more (unless stated otherwise) and have paid the rent due under the tenancy agreement, without any outstanding rent or other sums due to us or the landlord to be eligible to receive any incentive or promotion.
2. Withdrawal from the tenancy agreement at any point invalidates all promotions and/or offers and any promotional credit paid, or value of goods given, may be recovered either through cash repayment or from the tenant’s deposit.
3. For a promotion, offer or other incentive to be valid, the tenant must have complied with all obligations set out in the tenancy agreement or otherwise.
4. In order for a promotion, offer or other incentive to be claimed, the relevant, valid, and correct promotional code must be entered by the tenant at the time of booking by either entering the code online or submitting the code to an authorised Homes for Students (“HFS”), Prestige Student Living (“PSL”), Essential Student Living (“ESL”), Urban Student Life (“USL”) and/or UKStudenthouses.com (“UKSH”) employee, who is taking the booking. HFS, PSL, ESL, USL and UKSH, as well as any other trading name or brand of HFS shall hereby be collectively referred to as HFS. A code submitted after the time of booking will not be valid. HFS accepts no responsibility for codes not received by us.
5. If a promotion, offer or other incentive has been claimed and includes the payment of cashback or some other form of financial payment, it is the tenant’s responsibility to ensure the correct payment information is provided to HFS in order for HFS to complete the promotion, offer or other incentive and HFS has no liability for non-payment or non-delivery of any incentive, promotion and/or offer due to incorrect details being provided by the tenant. Any such payments sent to the incorrect bank account will not be recoverable and/or will be subject to a recovery fee.
6. HFS will use reasonable endeavours to reach the tenant to request information to allow it to make payment, fulfil the promotion or offer, or apply the discount. If such information is not received, HFS reserves the right to issue an alternative, or withdraw the incentive, promotion and/or offer at its absolute discretion.
7. Promotions, offers, or other incentives are non-transferable.
8. Goods and vouchers issued by HFS have no value, are non-transferable and cannot be exchanged for cash or anything else.
9. The time between correctly accepting any promotion, offer or other incentive and it being credited to your account and/or delivered may vary. HFS shall not be liable for any delays in this regard or for any consequences of any delays, which may occur.
10. Promotions, offers and/or incentives cannot be used in conjunction with any other promotion, offer and/or other incentive. Attempting to use multiple promotions, offers and/or incentives can result in all promotions, offers and/or incentives being withdrawn.
11. All promotions, offers and/or incentives are subject to availability and HFS has total discretion as to whether to honour a promotion, offer and/or incentive or not.
12. HFS reserves the right to amend the Terms, the parameters of any promotion, offer and/or incentive or to discontinue any and all promotions, offers and/or incentives at any time, without notice.
13. Claiming any promotion, offer and/or incentive implies acceptance of the Terms.
14. Certain promotions, offers and/or incentives are unavailable at certain properties.
15. HFS has sole discretion to withhold the payment and/or delivery of any promotion, offer and/or incentive if the Terms have not been complied with, or for any other reason.

SUPERFAST 1GBPS INTERNET DISCLAIMER

Wired Base Speed – 1Gbps speed

A Wireless Base Service providing up to 250Mbps*

* Wireless speeds are up to speed and not limited to following dependencies on the environment of the user’s room including the number of devices connected, capability and usage of devices and avoidance of interference from outside factors.

SUMMER & SHORT TERM BOOKINGS

A summer booking is defined as any booking starting and ending between the 1st June and 30th September (inclusive), outside of the normal academic year allocations and pricing structure operated by UK Student Houses, Homes for Students or Prestige Student Living.

Anyone booking a short stay at an UK Student Houses, Homes for Students, Prestige Student Living property during the summer period can save up to 20% on our standard pricing.

• 0-4 week stay – Standard Summer Pricing
• 4-6 week stay – Save 10%
• 6 weeks+ – Save 20%

Current students (extending their stay at a UK Student Houses, Homes for Students or Prestige Student Living property) can save up to 33% (based on our standard pricing) when booking 6 weeks inclusively at their property. Ask a member of the team for more information.

0-6 weeks extension – Save 10% 6+ weeks extension – Save 33%

These summer prices do not include any other incentives or promotions which may or may not be offered separately, and availability can be confirmed by the property teams on enquiry.

PHOTOGRAPHY AND IMAGES

The photography/images used to advertise a property on our website are typical of that property. Individual rooms may vary in layout and content may vary in layout and the contents within the rooms.

For new properties that are under construction, computer-generated images (CGI) may be used to represent what the property will look like when it is completed.

The furnishings shown in photography, images and videos may not always be representative of what is included in the rooms.

If you require more information about a property, please contact us.

THIRD PARTY WEBSITES

UK Student Houses do not accept responsibility for any errors or incorrect information shown on any website that is not owned and operated by Homes for Students Ltd and as such, are not bound to honour any rates or information displayed on a third party website or social media where it differs from that shown on our own websites.