Student accommodation made easy!

You must be a full-time student or working professional to live with us. You can book with us whether you have a conditional or unconditional offer. However, please be aware of our cancellation policy prior to booking should your place at university not yet be confirmed.

We do not accept tenants under the age of 18 subject to our Policy for Students under the Age of 18.

You can bring most of your belongings, but some electricals are not suitable for our properties. Non-UK-compliant electricals such as rice cookers are not suitable for use with UK power outlets, as they are a fire risk.

Your room is yours for the full contract period, meaning you do not need to move out during academic breaks.

If you wish to arrive earlier than your contract start date, you need to contact us. If early arrival is possible, your contract will be adjusted, and you will need to accept it and then pay the additional charges prior to arrival. Please note, not all requests can be accommodated.

All rent that is due must have been paid when you check in. If you are having difficulties or this will be a problem, please contact the property as early as possible.

Your rent includes all utility bills — gas, electricity, and water — as well as unlimited Wi-Fi. You do not need to arrange or pay for these separately.

The following are not included in your rent and are your responsibility:

• TV Licence — this is not classed as a utility and must be purchased by you if you wish to watch TV. – Purchase TV licence.
• Council Tax — if you are a qualifying full-time student, you will be exempt from Council Tax. You must provide your council tax exemption certificate to the property team, which your university can arrange. If you have not yet enrolled when you move in, please provide your university name and student ID number to the property team on arrival so they can assist.

*A one-off connection fee may apply for Wi-Fi dependent on property. Please see your property page and tenancy agreement for more information.

Your rent can be paid in a number of ways:

• Online via by logging into your student account
• At the property reception desk
• By telephone to the property team
• By bank transfer (please ensure you use your name and student ID as the payment reference).

International bank transfers may incur a charge from your own bank, so please make sure you account for this amount.

If you need to pay your rent from overseas, you can pay your rent either online by logging in to your student account, by bank transfer or by credit or debit card over the phone.

When applying, you will be asked a series of questions to determine the type of room or flat you require, along with any special requests. A member of our team will then get in contact to discuss your preferences. Please note that all requests are subject to availability.

If you would like to live with friends, please mention them when you enquire and list the names of those you would like to live with. We will contact them and make the arrangements for you.

You are encouraged to disclose any preferences regarding culture, religion, sex, or gender to help us make an informed decision about your allocation. Special requests cannot be guaranteed except where you have a disability as defined under the Equality Act 2010 — in such cases, we will attempt to meet your needs as far as practicably possible.

Yes. You would need to make a formal request to the accommodation team at your property. If approved, you will be issued with new documents confirming the details of the room move, which you will need to sign or accept online.

Should your new room be more expensive, you and your Guarantor will be liable for the higher rent from the date you are given access to it.

You can arrange a viewing using the button in the top menu of our website. Viewings typically take around 15 to 20 minutes, though you are welcome to spend as long as you wish. The property team will guide you around the building, including social areas, outdoor spaces, on-site facilities, and the rooms you would like to see (subject to availability).

If you are based overseas and cannot visit in person, we offer a video call viewing service. Simply click ‘Arrange a Viewing’ and choose from the available options to select a time and date that suits you.

To cancel or rearrange a viewing, please use the link in your viewing confirmation email or contact us directly.

Group bookings are also welcome — Contact us for more details.

Please note we do not accept tenants under the age of 18.

No. UKStudentHouses.com does not charge a booking fee. When you accept your room offer, you will be asked to pay a deposit to secure your room. This is held safely in a deposit protection scheme and refunded at the end of your tenancy, subject to the contract terms.

Our full termination policy can be found here.

A guarantor is required for most bookings. To be a guarantor, the person must:

• Be resident in the UK for a minimum of 1 year
• Be over 21 years of age
• Be a homeowner or in full-time employment
• Provide photographic ID (e.g. passport, driving licence, or ID badge)
• Provide proof of UK address less than 3 months old (e.g. utility bill, bank statement, or Council Tax bill)

If you are a sponsored student, we may be able to accept your sponsor in place of a guarantor depending on the terms of your sponsorship. Please contact your chosen property directly to enquire.

If you cannot provide a UK guarantor, we recommend the service of Housing Hand. You can find further information, prices, and how to apply on their website: housinghand.com.

All deposits are secured with a deposit protection scheme, such as the Tenancy Deposit Scheme or Safe Deposits Scotland. You will be contacted by the deposit protection scheme and asked to authorise the refund and submit your bank details to them. For this you will require your deposit repayment ID, which will have been sent to you via email at the time of registering your deposit.

Your deposit will be returned to you after your tenancy agreement has ended and your room has been inspected. The amount returned to you will depend on any outstanding charges and any damage found in your room or the communal areas of your apartment. Please see your tenancy agreement for more information. The deposit can take up to 30 working days to be credited at the end of your tenancy period.

Please be aware, the deposit refund process is managed by the deposit protection scheme and is not able to be influenced by UKStudentHouses.com. Should you have any queries regarding your deposit repayment ID, you should contact the deposit protection scheme directly: Tenancy Deposit Scheme or Safe Deposits Scotland.

Please note if you ask for your deposit to be repaid to a non-UK bank account, bank charges will apply.

All refunds will be processed in GBP (Great British Pounds), and the designated bank account must be able to accept payments in GBP. This policy also applies to any other refunds, such as rental refunds.

Please see deposit protection scheme FAQs: Tenancy Deposit Scheme (England and Wales) Safe Deposits Scotland (Scotland).

To view the process regarding filing a complaint please view our Complaints Procedure page.