Privacy Statement
UK Student Houses Ltd (“UK Student Houses”) takes your data privacy seriously.
This privacy statement explains how UK Student Houses collects, uses, and protects
the information you provide to us.
When you complete a form on our website, apply for accommodation, send us an email,
give us a call, or live in one of the properties listed on our platform, we collect
your data to ensure we provide the best possible experience for you.
Our privacy statements detail why we collect information, how we use it, how it is stored,
and who we may share it with.
Privacy Policy
UK Student Houses is committed to safeguarding your privacy and takes the handling of
your personal information very seriously.
This policy outlines how we use and share the personal information collected about you
and how you can exercise your rights concerning your personal data.
UK Student Houses is registered with the Information Commissioner’s Office and complies
with all relevant data protection legislation.
Who Are We?
UK Student Houses is one of the UK’s leading platforms for student accommodation search
and booking. For more information about our services, please visit
www.ukstudenthouses.com.
Application of This Policy
This policy applies to personal information collected by UK Student Houses. It does not
cover the collection of personal information by third parties, including external websites
accessible through links on our platform. For such cases, their respective privacy policies
apply.
What is Personal Information?
Personal information refers to data that can identify you as an individual or has the
potential to do so. This includes details necessary for processing your enquiry or
application, such as your name, contact details, and payment information.
Statistical or anonymised information is not classed as personal information.
What Information Do We Collect?
We may collect personal information when you:
- Register or make an enquiry about accommodation.
- Communicate with UK Student Houses via forms, emails, or calls.
- Sign up for additional services.
- Provide feedback or participate in surveys and competitions.
- Use our website, where cookies may collect website usage data.
We may also collect sensitive personal data (e.g., ethnicity, religion, or health)
but only with your explicit consent.
If a guarantor is involved, they may also need to provide personal information, as
outlined in the Guarantor Privacy Statement.
How Do We Use Your Information?
We use your information for:
- Processing tenancy applications.
- Administering your tenancy and account.
- Communicating with you and addressing your queries.
- Processing payments and recovering unpaid amounts.
- Detecting and preventing criminal activity or fraud.
- Conducting customer satisfaction surveys.
- With your consent, sharing relevant offers and services.
- Conducting necessary checks, such as Politically Exposed Persons and sanctions screenings.
We may use anonymised statistical data to improve services and provide insights but will
never include data that personally identifies you without your consent.
Legal Basis for Processing Data
Our legal bases for processing your data include:
- Contractual necessity: Using your data to provide services or enter into
tenancy agreements. - Consent: Where you’ve agreed to receive marketing or additional communication.
- Compliance: Fulfilling legal obligations, such as fraud prevention.
- Legitimate interests: Ensuring our services meet your needs without overriding
your rights and freedoms.
Sensitive personal data will only be processed with your explicit consent.
Marketing
With your consent, we may contact you about additional products and services. You
can withdraw your consent at any time by contacting us directly.
Your Rights
You have the right to request access to your personal information, request corrections,
or ask for removal if the data is inaccurate. To request this, please contact us.
Retention of Information
We only retain your data for as long as necessary for the purpose it was collected,
unless legally required to keep it longer.
Disclosure of Information
We may share your data:
- To comply with legal or regulatory obligations.
- With third-party service providers who assist us (e.g., IT providers).
- With credit and fraud prevention agencies during tenancy applications.
- With new property owners if a property is sold.
We will not share your information for marketing purposes outside of our
organisation without your explicit consent.
Data Security
UK Student Houses uses secure servers to encrypt and protect your data.
We also follow strict internal procedures to ensure your information is safeguarded
from unauthorised access. Proof of identity may be requested before sharing
personal information with you.
Cookies
Cookies are used on our website to track visitor usage and improve functionality.
You can disable cookies via your browser settings, but this may impact certain
website features.
Links to Other Websites
Our website may contain links to external sites. We are not responsible for the
privacy policies of those sites and recommend reviewing their policies independently.
Changes to This Policy
We regularly review and update our privacy policy. Significant changes will be communicated,
and your consent may be required for new purposes.