Parents and Guardians Information
Booking a Room
What is the booking process for my child?
The application takes less than 10 minutes to complete and once an account is set-up, your child will be able to manage everything regarding their accommodation in one place. This includes making rental payments online.
How do you allocate rooms?
When applying for a room students will be asked a series of questions to determine the type of room/flat that they require, along with any special requests. Please note that special requests cannot be guaranteed.
How much is the deposit?
Most properties require a £250 deposit, which will be given back to your child in full at the end of the tenancy if no damage has been made to the room. As in many deposit arrangements, if repairs or extensive cleaning are required within the room, there may be deductions from the £250, with the remainder returned.
All deposits are secured with the Deposit Protection Service for the duration of the tenancy length, for more information on their terms & conditions, visit the website here.
For Scottish properties your deposit will be secured with Letting Protection Service Scotland (LPS), for more information on their terms & conditions, visit the website here.
PaytoStudy offers a quick and secure way to send rental payments without international bank transfer charges. For more information on how this work please visit their website.
Are there other ways to pay?
There are various options to make payments, these include: online payments via the students Homes for Students account, directly at the property with a debit or credit card or by bank transfer.
Do you cater to additional needs?
We will make every effort to meet the needs of students with disabilities or special needs. If you have a medical condition or special needs that affects your accommodation requirement please inform us in the additional notes section when completing your application, either online or by paper form.
Applicants are encouraged to disclose any special requirements (medical, religious etc.) to enable us to make an informed allocation. Where appropriate, an applicant may be prioritised through the allocation categories as a result of a special requirement disclosure.
Can my child rebook their room?
Your child will have the choice of rebooking the same room, the same flat, booking as a group, or booking for another style of room within the same property.
If they rebook with us, their deposit will be kept with the DPS and carried over for the following academic year. Also, we value customer loyalty, so some properties will have a re-booker offer, contact our team to find out more.
So, rebooking their room has never been easier! Simply log on, click ‘create application’ and select ‘returning student’.